Refund Policy

Last updated: November 9, 2026

All packs sold on mobusoul.com are digital dialogue datasets delivered as downloadable files immediately after payment. Because digital data products cannot be "returned" once accessed or downloaded, all sales are final and non-refundable.

No refunds or cancellations

Once your payment is processed and the dataset download becomes available in your account, we do not offer refunds, returns, or exchanges. This includes, without limitation, situations where:

• you changed your mind after purchasing;
• you ordered the wrong pack by mistake; or
• the dataset did not match your specific creative or technical expectations.

We provide free playable samples and detailed pack descriptions on our website so you can evaluate the structure, tone, and format before buying. If you need additional samples before making a purchase, feel free to contact us first.

Exceptions for defective or duplicate orders

While we do not offer general refunds, we will gladly assist you with a replacement or a refund in the following cases:

• Corrupted or inaccessible files: If the downloaded file is broken, incomplete, or materially different from what was described on the product page, contact us within 14 days of purchase. We will first work to provide a working file; if we cannot resolve the issue, we will issue a full refund.
• Duplicate charges: If you were accidentally charged twice for the exact same pack due to a technical error, we will refund the duplicate charge.
• Statutory rights: Nothing in this policy limits any mandatory consumer protection rights that cannot be waived under the laws of your jurisdiction.

Contact

If you experience an issue with your download or have questions before buying, write to us at hello@mobusoul.com.